Shipping and Returns

100% Customer Satisfaction

Returns Policy

Phoenix Architectural Hardware Group is dedicated to our customer’s 100% satisfaction. Products return to us within 30 days will be eligible for RGA (Returns Goods Authorization). All products must be returned in the original packaging and in saleable condition with our RGA. Returned product is subject to a 30% restocking charge and must be returned freight prepaid. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.